Maintenance and support services
Our Competitive Advantage
We have a competent IT system which ensures that all our clients who enters into a ‘Maintenance Service Level Agreement’ are connected to our online monitoring systems that ensures that functionality issues are remotely tracked for timely response and timely maintenance service provision. We respond and stick to our response time as per our Service Level Agreement with our client. We also keep an open communication to ensure a good ‘Service provider-Client’ relationship.
We are able to monitor consumables usage hence we do not rely on the client to call-in for refill but we notify a client that we will be coming to refill. This therefore is a preventive mechanism for major machine break and our clients are never stuck with a non-functional machine while doing business with G3 Systems.